COVID-19: Resources for Customers

COVID 19: Resources for Customers
Posted on 03/13/2020
We are taking every precaution to keep our customers and staff safe.  

Beginning Monday, March 16, 2020, the Customer Service Center lobby will be closed, and all in-home (non-emergency) services will be suspended until further notice. 

We understand the inconvenience this decision may cause; however, we have several other available options for customers to conduct business with us: 

Service Requests:
Please contact our office by phone or email during normal business hours at (719) 322-2010 or customerservice@fountainutilities.org.

To Make a Payment: 
We encourage customers to use digital services.  You can make a payment online or by phone, using our automated pay-by-phone service. 

If digital means are not accessible to you, please use:
  • Drive-thru located at the Customer Service Center, 8:00am-4:00pm, M-F.
  • Payment Drop Boxes: Customer Service Center; Safeway; and, Wal-Mart on Highway 85. (no cash)
  • Pay Near Me - Visit any Family Dollar or 7-Eleven nationwide and present your bill stub to make a payment. Services are cash only, and available nationwide.

Electric Department Operation Impacts

  • Electric service shut downs will only occur for emergencies.  An emergency constitutes as a partial power, arcing or sparking of electric lines or an outage.  If you experience an emergency please contact us at 719-322-2010.
  • Electric crews will work in staggered shifts between the hours of 6 am to 5:30 pm M-F. 
We encourage our customers to continue following this page for the latest information about their utility services.

For questions about Covid-19, please contact the El Paso County Department of Public Health & Environment.