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New Utilities Customer Portal

New Utilities Customer Portal

New Utilities Customer Service Portal
Utilities Customers,

As of Monday, July 22, all customers should be able to reset their password and log in, or set up a new account in the new customer portal.

Customers attempting to enroll or re-enroll in autopay may receive an error message. If this occurs, please try the troubleshooting tips below, or contact Customer Service at (719)322-2010; 101 N. Main Street, 80817.

* Please know that if you were enrolled in autopay, those did not transfer to the new portal (due to security regulations), and you are required to re-enroll if you wish to have autopay. This is an optional service and is not mandatory. Again, if you set up autopay for your utility account before 7/18/24, it will need to be set up again in the new customer portal.

* If you did enroll or re-enroll in automatic payments after 7/18/24, please check with your financial institution and confirm that your payment was withdrawn on your due date (if your due date is after 7/18/24). If you find your payment was not withdrawn as expected, please contact Customer Service.

The City will not be charging fees or disconnecting services during this time for problems related to these specific issues.

Any additional updates will be made here. Thank you for your patience as we work to correct this problem; we apologize for the inconvenience to you, our valued customer.



Below are troubleshooting tips in setting up your account. 

TROUBLESHOOTING

If you're experiencing registration issues, please try the following:

- Do NOT include the leading zeroes from your account number when entering it on the new portal (i.e. if your account number was 00123456-08, you will enter it as 123456-08). 

- Double check that the account holder's name entered, is entered exactly how it is printed on the bill.

- Some customers are experiencing an error when they attempt to re-enroll/enroll in automatic payments. If this occurs, first try resetting your password; if that is not successful, please contact Customer Service via the information above.