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Residents
About Fountain
Senior Services
Rebates and Conservation
Utility Services
Parks & Trails
Recreation
Cemetery
Transit
City Calendar
My Fountain
Business
Economic Development
Business Climate
Starting a Business
Planning & Zoning
Housing Data
Demographics
Retail Marketplace
Workforce and Employers
Taxation Information
Business / Liquor License
City Maps
Government
City Council
City Manager
Boards & Commissions
Police
Fire & EMS
Municipal Court
Budget & Finance
RFPs and RFQs
City Departments & Divisions
Services
Business / Liquor License
Economic Development
Fire & EMS
GIS/Mapping
Municipal Court
Recreation
Planning & Zoning
Police
Transit
Utilities
Parks and Open Spaces
How do I
Pay a…
Apply for a…
Report a…
Access Public Information
Ride the Bus
Register for a Recreation Program
Reserve a Park Facility
Volunteer
Contact a City Department
New Utilities Customer Portal
City of Fountain
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New Utilities Customer Portal
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New Utilities Customer Portal
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New Utilities Customer Portal
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New Utilities Customer Service Portal
Utilities Customers,
As of Monday, July 22, all customers should be able to reset their password and log in, or set up a new account in the new customer portal.
Customers attempting to enroll or re-enroll in autopay may receive an error message. If this occurs, please try the troubleshooting tips below, or contact Customer Service at (719)322-2010; 101 N. Main Street, 80817.
*
Please know that if you were enrolled in autopay
, those did not transfer to the new portal (due to security regulations), and you are required to re-enroll if you wish to have autopay. This is an optional service and
is not
mandatory. Again, if you set up autopay for your utility account before 7/18/24, it will need to be set up again in the new customer portal.
* If you did enroll or re-enroll in automatic payments after 7/18/24, please check with your financial institution and confirm that your payment was withdrawn on your due date (if your due date is after 7/18/24). If you find your payment was not withdrawn as expected, please contact Customer Service.
The City will not be charging fees or disconnecting services during this time for problems related to these specific issues.
Any additional updates will be made here. Thank you for your patience as we work to correct this problem; we apologize for the inconvenience to you, our valued customer.
Below are troubleshooting tips in setting up your account.
TROUBLESHOOTING
If you're experiencing registration issues, please try the following:
-
Do NOT
include the leading zeroes from your account number when entering it on the new portal (i.e. if your account number was 00123456-08, you will enter it as 123456-08).
- Double check that the account holder's name entered, is entered exactly how it is printed on the bill.
- Some customers are experiencing an error when they attempt to re-enroll/enroll in automatic payments. If this occurs, first try resetting your password; if that is not successful, please contact Customer Service via the information above.