We are taking every precaution to keep our customers and staff safe.
Beginning Monday, March 16, 2020, the Customer Service Center lobby will be closed, and all in-home (non-emergency) services will be suspended until further notice.
We understand the inconvenience this decision may cause; however, we have several other available options for customers to conduct business with us:
Service Requests:
Please contact our office by phone or email during normal business hours at (719) 322-2010 or
[email protected].
To Make a Payment:
We encourage customers to use digital services. You can make a payment online or by phone, using our automated pay-by-phone service.
If digital means are not accessible to you, please use:
- Drive-thru located at the Customer Service Center, 8:00am-4:00pm, M-F.
- Payment Drop Boxes: Customer Service Center; Safeway; and, Wal-Mart on Highway 85. (no cash)
- Pay Near Me - Visit any Family Dollar or 7-Eleven nationwide and present your bill stub to make a payment. Services are cash only, and available nationwide.
Electric Department Operation Impacts
- Electric service shut downs will only occur for emergencies. An emergency constitutes as a partial power, arcing or sparking of electric lines or an outage. If you experience an emergency please contact us at 719-322-2010.
- Electric crews will work in staggered shifts between the hours of 6 am to 5:30 pm M-F.
We encourage our customers to continue following this page for the latest information about their utility services.
For questions about Covid-19, please contact the
El Paso County Department of Public Health & Environment.