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Communications Department

The Fountain Emergency Communications Center operates 24 hours a day, 7 days a week and is responsible for answering all 911 and non-emergency calls for the citizens of Fountain Colorado. The Communications Center personnel also dispatch Police, Fire, and Emergency Medical Services for the City of Fountain. The citizens of Fountain are provided quick access to emergency services by a team of 10 personnel.

MISSION STATEMENT

The Communications Division is committed to the delivery of effective police, fire and medical services by utilizing teamwork, training, and technology, while remaining sensitive to the needs of the Community.

Even though the Communications Center has multiple functions, there are two primary job functions within the Communications Center:

1. Receiving incoming calls. When a telephone call is received by the Center either via 911 or on a non-emergency line, the Telecommunicator collects the information from the caller. The information is then prioritized for dispatching.

2. Dispatching the call. The operator then dispatches the call to the appropriate agency or agencies.

The center is equipped with the latest technology in order to maintain Fountains commitment to quality service. The main components include Enhanced 911, Emergency Medical Dispatch, and a Telecommunications Device for the Deaf (TDD). In 2009 the Fountain Communications Center handled over 70,000 incoming and outgoing calls. There were over 31,250 Police calls for service and 3,834 Fire and Medical call for service.

Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller. This information is critical in providing immediate emergency services to citizens in need.

The system allows the Telecommunicator to record the information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the Telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate.

If you call 911 in error, please do not hang up. Stay on the line and explain your dialing was in error.

It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling (719) 382-8555.

Cellular calls may be routed to the Fountain Communications Center or to a 911 center in a surrounding area, depending on the caller's location. Your cellular phone must be in a cellular coverage area in order for you to reach a 911 center.

If you would happen to be disconnected from 911 during your call from a cellular phone and you lose service and cannot return the call, if possible, please try to locate the nearest land line phone and dial 911.

The Fountain Communication Center participates in the Nationally-recognized Emergency Medical Dispatch program, that is certified through the Association of Public Safety Communications Officials International, Inc. (A.P.C.O.) which trains telecommunicators how to provide callers with life-saving instructions on various types of medical emergencies, such as how to control bleeding from a laceration, how to free an object from someone's throat if they are choking, and even how to administer CPR.

The TDD is a device, accessed through 911, allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by typing a request which telecommunicators receive and respond to by typing replies.

Emergency Number: 911
Administrative/Non-Emergency Line: (719) 382-8555

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